PAYMENT POLICY

At PLI, we strive to provide the best learning experiences and ensure timely access to course materials. To maintain the integrity of our programs, all participants must complete payments promptly. The following late payment policy applies to all participants enrolled in our short courses:

1. Payment Terms

• All course fees must be paid in full by the course start date unless otherwise agreed upon in writing.
• Payments can be made via bank transfer or credit card (through Stripe). 

2. Late Payment Penalties and Escalation Process

If payment is not received by the due date, the following steps will be taken:

• 3 Days Late: A friendly reminder will be sent via email requesting immediate payment. If payment has already been made, the participant is asked to confirm with our team.
• 1 Week Late: An urgent reminder will be sent advising the participant that if payment is not received within the next seven days, they will be withdrawn from the course, and their access to course materials will be revoked.
• 2 Weeks Late (Service Suspension): If payment is still outstanding after two weeks, the participant will be withdrawn from the course. Access to course materials will be suspended until payment is made in full. Reinstatement is possible upon full payment.
• 3 Weeks Late (Permanent Withdrawal): Participants who have not paid within three weeks will be permanently withdrawn from the course. Access to all course materials will be terminated, but the full course fee balance remains payable.

3. Late Payment Fees

• 30 Days Late: If the balance remains unpaid after 30 days, a 2% late fee will be applied to the total outstanding balance. This late fee will continue to accrue until the total amount is settled.

4. Communication and Payment Confirmation

• We understand that international payments may experience delays. If your payment has been made, please notify our team immediately so we can confirm receipt and avoid unnecessary action.
• Failure to respond to our payment reminder emails may result in further actions being taken, such as service suspension and late fee penalties.

5. Service Suspension and Reinstatement

• Services will be suspended if payment is not received within two weeks of the course start date.
• Full payment must be made to reinstate access to the course. Please allow up to 48 hours for service reinstatement after processing the payment.

6. Permanent Withdrawal

• The participant will be permanently withdrawn from the course if payment is not received after three weeks. Even after withdrawal, the outstanding balance remains payable.
• Permanently withdrawn participants can only re-enroll in future courses after paying the full balance and any applicable late fees.

7. Disputes and Special Circumstances

If you believe an error in the billing or extenuating circumstances prevent timely payment, please contact our billing team at billing@prolearnint.com before the payment due date to discuss potential solutions or payment plans.

Contact Us

If you have any questions about this policy or need assistance with payments, please contact our team at:

Email: billing@prolearnint.com
Payment Support: Vanessa Murrell